Shipments

All products are shipped to your door via ups within the 48 contiguous united states. you will receive an email with an order confirmation soon after placing your order. if any error is found please contact us by email, info@apollohardwaresales.com or by telephone, 1(800) 787-9112.

ups is our preferred carrier. shipping fees are calculated based on weight, value of the item (for insurance purposes) and the destination. some order may be shipped in multiple parcel. if we ship in multiple parcels there is no additional fees to your order.

Please note:
PO box addresses are not eligible for UPS shipping. an additional charge may be required if you would like your items shipped to a PO box. any package(s) addressed to the PO box may be delayed and will not be covered by any ups warranty.

Shipments to Alaska & Hawaii are excluded from free shipping.

Customers will be required to cover the full shipping cost for orders going to Alaska or Hawaii. please contact our customer service department to place your order at 1(800) 787-9112 or by email info@apollohardwaresales.com

Free shipping is only for orders over *$149 shipping within the 48 contiguous united states.

Free shipping promotion:

*free shipping applies to purchases exceeding $149 after any other promotional discount is applied excluding the cost of tax and shipping. All orders qualified for free shipping will be shipped via UPS or USPS

International Orders

please contact our customer service department to place your order at 1(800) 787-9112 or by email info@apollohardwaresales.com

General Shipping Schedule

Average processing time for apollohardwaresales.com order is 1-3 business days, 2-4 business days during the holiday(s).

Normal lead time for replacement part is 2-3 business days.
If you have concerns about a delay please contact us.

While apollohardwaresales.com cannot guarantee same day shipment for all orders, we will put forth our best effort to ship all processing orders the same business day if the above conditions are met.

**Please note that neither the shipping company nor apollohardwaresales.com can accept responsibility for delays due to weather.

**If the item(s) on your order are out of stock, apollohardwaresales.com will attempt to contact you to cancel the out of stock item(s). if you are unable to be reached, the out of stock item(s) will be cancelled on your order and the item(s) amount will be refunded. you can register to be notified once the item is back in stock at the time of cancellation through our website.

**Please note that if your order is not able to be confirmed or the billing and shipping addresses are different, this can affect the shipment time. we do our best to make sure that we ship your order in a timely manner. if you have any questions about transit times, please contact us info@apollohardwaresales.com or telephone, 1(800) 787-9112

Please note: our shipping policy is subject to change without notice. please check our website for the latest policy.

High Volume Order Payment Policy

If your order exceeds $1000 you will be required to complete either a credit card application form or a w-9 form before we can process your order. this is a precaution for your own security and to verify the transaction.

         a credit card application form is required for personal orders that exceed $799.

o    the name on the credit card form must match the name of the credit card holder.

o    the billing address must match the address on the credit card form.

Please email us at info@apollohardwaresales.com to obtain the credit card agreement form.

         a w-9 form is required if the purchase is made using a business credit card account and exceeds $799.

o    the company’s name on the w-9 form must match the credit card provided and/or the business address must match the billing address.

Please email us at info@apollohardwaresales.com to obtain a blank W-9 form, if your company does not yet have one.

We have the right to refuse or cancel the order if customer does not meet the policy requirements for orders exceeding $799.

if you have any questions or concerns, you can contact us info@apollohardwaresales.com or by telephone at 1(800) 787-9112.

Please note: Our shipping policy is subject to change without notice. please visit our website for the most up to date shipping policy information.